Frequently Asked Questions
Ordering & Custom Fit
How do I order a custom-fit dress?
All our custom-fit dresses are made to your exact measurements. Simply select your desired dress, then fill out our measurement form or visit our how to measure guide for detailed instructions. We'll create your dress specifically for you!
What makes a custom-fit dress special?
Each custom-fit dress is a work of art created just for you. We hand-draft each pattern using your unique measurements, then carefully cut and sew each piece by hand. This meticulous craftsmanship ensures a perfect fit that ready-made dresses simply cannot achieve. The best work takes time, and our 6-8 week creation process reflects our commitment to exceptional quality and value.
What measurements do I need to provide?
We require several key measurements including bust, waist, dress length, and sleeve length (if applicable). Our detailed measurement guide walks you through each step to ensure the perfect fit.
Can I order ready-to-wear dresses?
Yes! Browse our Ready-to-Wear collection for dresses available in standard sizes that ship immediately.
What makes your dresses unique?
Each dress features premium materials like satin, lace, and eyelet in romantic pastel colors. We specialize in sissy dresses, maid outfits, adult baby dresses, and fantasy styles with custom-fit options for the perfect fit every time.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the USA. International shipping rates vary by location and will be calculated at checkout.
How long does it take to receive my custom-fit dress?
Custom-fit dresses take 6-8 weeks to complete. This timeline reflects the exceptional care and craftsmanship that goes into each piece. We hand-draft your pattern, carefully select and cut premium fabrics, and hand-sew every detail to ensure superior quality. The best work takes time, and we believe the perfect fit and lasting beauty of your dress is worth the wait. Ready-to-wear items ship within 1-3 business days.
Why does a custom dress take 6-8 weeks?
Unlike mass-produced garments, each custom-fit dress is individually crafted by hand. We hand-draft a unique pattern based on your measurements, carefully cut each piece from premium fabrics, and hand-sew every seam, ruffle, and bow with meticulous attention to detail. This artisanal process ensures exceptional quality, perfect fit, and a dress that will bring you joy for years to come.
Do you ship internationally?
Yes! We ship to the US, UK, Canada, and many other countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status anytime by logging into your account.
Discreet & Private Shipping
Is your packaging discreet?
Absolutely! We understand privacy is important. All orders are shipped in plain, unmarked packaging with no indication of the contents or store name on the outside. Your package will arrive in a discreet box or envelope that protects your privacy completely.
What will appear on my credit card statement?
Your credit card statement will show a discreet billing descriptor. We respect your privacy in every aspect of your shopping experience.
Can I have my order shipped to a different address?
Yes! During checkout, you can specify a different shipping address from your billing address. This is perfect if you'd like your order delivered to your workplace, a PO box, or another secure location.
Returns & Exchanges
What is your return policy?
Ready-to-wear items can be returned within 7 days if unworn and in original condition. Due to the custom nature of made-to-measure dresses, custom-fit orders are final sale. Please review our full return policy for details.
What if my custom dress doesn't fit?
We want you to love your dress! If there's a fit issue due to our error, please contact us within 7 days of delivery. We'll work with you to make it right.
Product Information
What materials do you use?
We use premium fabrics including charmeuse satin, taffeta, eyelet, lace, organza, brocade, and cotton. Each product listing specifies the exact materials used.
Can I add customizations to my dress?
Absolutely! Check our Dress Upgrades collection for options like lockable loops, hidden pockets, button-back closures, plus sizes, ribbon details, and more.
Do you offer matching accessories?
Yes! Browse our Accessories collection for items like collars, bloomers, petticoats, socks, tights, and more to complete your look.
What colors are available?
We offer a beautiful range of colors including pink, lavender, white, black, blue, yellow, mint, and more. Each product listing shows available color options.
Care Instructions
How do I care for my satin dress?
Machine wash in cold water with gentle detergent or dry clean for best results. Hang to dry away from direct sunlight. Iron on low heat if needed, using a pressing cloth to protect the fabric. Use low heat and be cautious on sheer or lace fabrics.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and other secure payment methods through our encrypted checkout.
Is my information secure?
Yes! We use industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details.
Contact & Support
How can I contact you?
You can reach us through our contact form or email. We typically respond within 24-48 hours during business days.
Do you offer customer accounts?
Yes! Create an account to save your measurements, track orders, view order history, and enjoy faster checkout for future purchases.